Privacy Policy

Information We Collect

Personal Information

We may collect personal information such as your name, email address, phone number, and billing information when you register for a membership, sign up for a kickstart programme, or contact us. We also collect health and fitness information necessary to safely provide our coaching services.

Usage Data

We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and manage your membership
• Communicate with you about classes, schedules, and promotions
• Personalise your fitness programme and track your progress
• Improve our website and services

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our business, such as payment processors and class booking systems. These providers are obligated to protect your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under UK data protection laws (including GDPR), you have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing activities. Contact us to exercise these rights.

Cookies and Tracking

We use cookies and similar tracking technologies to analyse trends, administer the website, and track users' movements around the site. You can control cookie preferences through your browser settings.

Third-Party Services

Our website may contain links to third-party sites or integrate with third-party services (e.g., booking apps). We are not responsible for the privacy practices of these external services.

Children's Privacy

Our services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Base 13 Fitness
Basement unit, Rose House
Eastdown Park, London
SE13 5GF
Email: info@base13fitness.co.uk
Phone: 07563 383418